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Contemporary counted cross stitch kits

Keep in touch...

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Terms and conditions

First and foremost if you have any problems with anything at all, please get in touch. We are very friendly and like our customers very much! We want you to have a great experience and will do everything we can to iron out any issues at all.

 

Payment

We use PayPal to process our orders - easy, safe and trusted. You can use your PayPal account if you have one, or if not, PayPal allows you to just complete the transaction with your usual credit card of choice.

 

Custom orders

Love our stuff, but it won’t quite work with your colour scheme? Would you like to truly personalise something, or fancy something completely unique - then please get in touch. If it is just a tweak to colours, or change in print size etc we can often do this at no additional cost. Unique orders will be priced accordingly. Please get in touch though - we would love to work with you to make it perfect.

I will work with you at every stage to ensure that you are completely satisfied with your custom order. Once you have received the item then refunds cannot be made, except in the rare instance where items may have been damaged in transit.

 

Kit use

Please note our kits are not intended for use by children.

 

Delivery

Our standard delivery charge is £3.95.

All of our items are sent by first class Royal Mail. Please allow 3-5 days for the parcel to reach  you. Proof of postage will be available for all parcels.

 

International shipping

Please note for orders shipped outside of the UK, Royal Mail give an approximate shipping time of 5 days - this is their aim and not a guarantee. The parcels may also be held up in customs. You may be liable for customs import fees in your home country outside of the UK. These are the sole responsibility of the purchaser.

 

Please remember that occasionally things outside of our control (weather, customs, etc), may delay delivery times but we will always do everything that we can to help.

 

Returns

We only accept complete satisfaction with our products. If it’s not right for any reason then please get in touch by email within 30 days of receipt and explain the issue. In the unlikely event that a kit arrives damaged or faulty then please get in touch for a replacement. I may request you email a photograph and explain the damage as it may help us to decide if we need to change our packaging or delivery methods in the future.

Under the Distance Selling Regulations, you have 7 working days (beginning the day after receipt) to cancel your purchase - we are very generous though and offer a 30 day return period. In this case, we provide a full refund on the goods, less delivery charges, but you must return the cancelled items in an unopened, unused and resalable condition at your own cost. Your statutory rights are not affected by our returns policy.

Once returned items have been received in a resalable condition then a refund (less the original delivery cost) or exchange will be processed within 2 working days. Please obtain a proof of postage for any items returned to us.

 

Cookies

To make full use of our online shopping and personalised features on our website, your computer, tablet or mobile phone will need to accept cookies.Our cookies don't store sensitive information such as your name, address or payment details, however, if you'd prefer to restrict, block or delete cookies from bobostitch.co.uk, or any other website, you can use your browser to do this.

Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.Here's a list of the main cookies we use, and what we use them for. You'll find information about 3rd party cookies below. The data stored by cookies can be seen only by the relevant people at Bobo Stitch and Google and never shows any confidential information.

 

If you'd like to learn more about cookies in general and how to manage them, visit www.aboutcookies.org.

 

Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance the law.

 

We will hold your information for the purpose of administering your account and marketing. If you do not wish to receive marketing information from Bobo Stitch please contact us.

 

Copyright

You’ve purchased from us because our designs are unique and you love them. It takes hard work to create them so please enjoy them for personal use only. Do not copy or distribute them. All designs are subject to full copyright.

 

And finally...

Thank you for your interest and custom. We appreciate it.